For years, Irr Supply has been a trusted name in distribution. Always looking for ways to grow their business and better serve their customers, the Irr Supply team turned to Prokeep to modernize their communication and unlock new opportunities for growth.
After implementing Prokeep’s efficient communication solutions, the team at IRR was able to save time, drive sales, and get more work done, creating a seamless experience for their customers.
Challenges Before Prokeep
Before adopting Prokeep, Irr Supply faced communication hurdles that impacted its efficiency and ability to serve customers. These challenges included:
- Inefficient workflow
- Event attendance
- Missed opportunities
- Lost communication during network outages
- Limited success with promotions
- Inability to multitask
Prokeep Solutions
With Prokeep, Irr Supply conquered these challenges, streamlining its communication and improving the customer experience and the way it works together.
“We estimate we’ve saved about $31,000 in productivity time with Prokeep.”
Before Prokeep, Irr Supply faced common challenges: missed calls, juggling multiple communication channels, and difficulty keeping track of orders during rush hours. With Prokeep’s easy messaging solutions, they made business efficient, which resulted in thousands of dollars saved.
Alerting Customers of New Inventory
"Instead of calling that customer and telling them, we're able to send out a quick Prokeep message."
Managing inventory updates was once time-consuming for Irr Supply. But with Prokeep, this process became instantaneous. Using Prokeep’s messaging platform, Irr Supply could send quick, targeted updates to customers about new inventory or high-demand restocking, allowing them to focus on what matters -- serving customers.
More Sales with Broadcast Text Messaging
“It’s helped increase our sales per customer interaction because our customers now always know what specials we’re running.”
One of the standout features for Irr Supply was Prokeep’s Broadcast Text Messaging (BTM), which allowed them to proactively reach out to customers with targeted promotions and updates. Even when emails and phones were down during a network outage, Irr Supply was able to send a text blast to subscribers and still get them what they needed.
“Over the last 3 months we increased our sale on water heaters by 10 percent,” Branch manager Chris Crouch told us. During a promotion on water heaters, the team was able to make a final push and alert customers via Prokeep, which resulted in 275% more sales than they anticipated.
Multitasking with Efficient Communication
“We have noticed a significant amount of savings in time just by having our folks use Prokeep in the many different ways that we’re using it…It gives our folks the ability to multitask and do multiple things at once.”
Prokeep’s easy-to-use platform provided the Irr Supply team with the efficiency and ease of communication needed to handle multiple tasks at once. By letting customers text their orders to the branch, employees were able to take care of other obligations at the same time they took care of a customer.
Prokeep’s Impact on Irr Supply
Prokeep has transformed the way Irr Supply does business, saving time, boosting sales, and empowering the team to multitask like never before. With a better means of doing business, Irr supply is committed to propelling business forward while always delivering exceptional service — and Prokeep’s mission is to make that possible.
Industry
.png)
