Web Chat

Refresh Your Website with a Real-Time Conversation Tool.

Make your website more than just a landing page. With Prokeep’s Web Chat, your customers can instantly connect with your team, getting the support they need to place their order without the hassle of making a call. 

Live chat

Never miss a chance to offer extraordinary customer service.
Even from your website. 

Whether your site is a catalog for your branch locations or an e-comm store, your customers need a way to reach their rep to ask questions and get the right part without the extra step. With Web Chat, customers on your site can interact with a sales rep in real-time without the extra step of calling in, adding more convenience and time savings to their ordering experience.

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Reduce steps to service

Provide your customers with immediate assistance directly from your website, ensuring a better experience without the need for a phone call.
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Chatbot, but human

Offer the convenience of a chatbot with the expertise of a real human on the other side, creating a more personalized and satisfying interaction.
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No more tab switching

Keep your team focused and efficient by eliminating the need to switch between multiple screens for each communication channel.

Customers buy more frequently when they can talk to you on your website.

63%
of customers are more likely to purchase from a website with web chat.
46s
is the average response time to a web chat when integrated with your workspace.
82%
of customers prefer an immediate way to reach your team when on your website.

Make it easy to order with integrated live chat

Implementing Web Chat isn’t about adding bells and whistles to your website — it’s about upgrading how you connect with your customers. By enabling real-time conversations on your website, you’re making life easier for your customers and your team. 
Here’s how Web Chat transforms your business:

  • Reduce Steps to Service, Enhance Experience
  • Engage Customers in Real-Time, Boost Satisfaction
  • Centralize Communication, Stay Organize
  • Personalized Service with a Human Touch
  • Increase Efficiency, Save Time
  • Capture Leads Instantly, Don’t Miss Opportunities
  • No More Tab Switching, Keep Your Team Focused
Discover

Web Chat is connected for even more efficiency

Unlock faster communication, smoother workflows, and happier customers with these built-in connections:

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Business Texting

Make it easy for customers to do business with you by text-enabling your business line.
See how it works
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Shared Email

Answer every customer email as fast as a text message.
See how it works
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Automated Order Updates

Keep customers in the loop on their orders without the added effort.
See how it works

Customer success

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Case Studies

Carrier uses Prokeep to improve customer experience

"Being able to provide that customer service that keeps people coming back. It's more than 'here's your part, have a good day.' It's more of an interaction with people and getting to know them. And Prokeep definitely helps in a lot of different ways." 

Read the case study
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Case Studies

Johnstone increases wallet share with Prokeep

"We've landed a lot more jobs using Prokeep... It's made my life a lot easier."

Read the case study
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Case Studies

Gescan chooses Prokeep to support customer service initiative

“Just giving more power to our branches to be able to service the customer that much better was one of the things that we did in terms of the integration of Prokeep.”

Read the case study
Latest Content

Conversation Hub Resources

See how mobile communication is changing the game for distribution and what you can do today to start winning more business and streamlining operations. Check out more of Prokeep’s Conversation Hub features:

Unlock the potential of streamlined communication

Discover how Prokeep can transform your customer relationships and drive your business success. Get started with a free trial today and we’ll schedule your personalized training.