What Is Customer Experience (CX) & Why Is It Important?
Customer Experience (CX) is the backbone of every...
-
Improve order accuracy, team accountability, and operational efficiency by collecting all customer interactions with your company in one place.
-
Say hello to hands-off efficiency with custom automation rules, baked-in workflow automations, and the ability to connect the systems you already use to sync data and send messages.
-
Gain visibility into branch, team, and individual performance to uncover areas for improvement and reward top-performers.
Decentralized customer information
"Let's say somebody's gone and I don't have access to their email. I have to restart the whole thing with that customer. Prokeep allows me to not have to do that and saves us so much time.”
No way to monitor customer communication
“Businesses need to better understand where their customers are reaching out to them and how the business is performing in those channels with that customer... Prokeep gave us that visibility and managerial oversight."
Disconnected systems leading to double-work
“We needed a solution for better communicating across branches on non-stocks and backorders. We connected Prokeep and Zendesk to trigger a text message to the branch for every order that came through to that specific branch that had a back order on it."
Customer records not actionable
“Prokeep gives me the visibility of the challenges that a given team is facing so that I can step in where I need to or stay out of the way if I can, to help things move as effectively as possible.”
Customer success
Case Studies
Truckworx prevents lost business with centralized records
"Our salespeople are on a very personal level with the customers, but when they do business on their personal phones, we don't have those records."
Susan Dunn, CICP
Case Studies
CED increases productivity through accountability
“With Prokeep, it's been nice to have a chain of communication between us and our customers that we can refer back to if we have questions.”
Frank Jacobs, Branch Manager
.png?width=168&height=50&name=gescan_logo%20(2).png)
Case Studies
Gescan optimizes customer updates with messaging API
“Prokeep gave more power to our branches to be a little bit more reactive and a little bit more agile around what to do with the order.”
Wes Penrose, Director of Digital Solutions
8 Technologies for Optimizing Customer Experience
In today's competitive business environment, delivering an...
Is Poor Data Management Affecting Your Customer Relationships? Centralize All Contact Information with Prokeep
Have you ever wasted valuable time looking for a customer’s...