Feedback Surveys

Turn Customer Sentiment into Sales Opportunities

Guesswork doesn’t grow a business—insight does. Prokeep gives distributors a clear, data-driven understanding of their customers’ experiences, so they can take action where it matters most.

Hero Graphic_SMS-1

Listen. Learn. Take Action.

Feedback without action is just noise. Prokeep gives distributors a clear, structured way to measure satisfaction, uncover trends, and use that data to build stronger relationships.

Icon_Engage Everyone, Instantly

No More Gut Feeling

Move beyond guesswork and gain a true understanding of how customers experience your business.

Icon_Make It Personal, Make an Impact

Identify At-Risk Customers

Know when and how to re-engage with unhappy customers, so you can fix issues before they walk away.

Icon_Sell More in No Time

Turn Feedback into Fuel

Automatically summarize customer sentiment, segment audiences, and trigger workflows that lead to smarter engagement.

Ready to Turn Customer Feedback into Growth?

52%
of customers expect businesses to take action based on their feedback.
89%
of consumers are more likely to return to a business that responds to their feedback.
25%
increase in customer retention for businesses that act on customer feedback.

Customer Insights That Drive Repeat Business

Your customers are talking—make sure you're listening. With Prokeep’s Feedback Surveys, every experience becomes an opportunity to strengthen loyalty, refine your strategy, and increase sales. Here's how it works:

  • Understand customers beyond gut feeling.
  • Identify and recover at-risk customers.
  • Automatically segment customers based on feedback.
  • Turn survey responses into actionable re-engagement.
  • Use AI-driven insights to build targeted customer lists.
  • Leverage feedback to improve customer loyalty.
Graphic_3

Feedback Surveys is connected for even more sales opportunities

Unlock more revenue, smoother workflows, and happier customers with these built-in connections:

Icons_Conversation History-34

Conversation History

Keep detailed records of all customer conversations in one place
Click Here
Icons_Preferred routing-1

Preferred Routing

Customize workflows to make sure the right message gets to the preferred team member.
Click Here
Icons_order updates

Automated Order Updates

Keep customers in the loop on their orders without the added effort.
Click Here

Customer success

carrier-full-1-1
Case Studies

Carrier improves customer satisfaction with Prokeep

"Being able to provide that customer service that keeps people coming back. It's more than 'here's your part, have a good day.' It's more of an interaction with people and getting to know them. And Prokeep definitely helps with that in a lot of different ways."

Read the full case study
gescan_logo (2)
Case Studies

Gescan gives team the tools they need to improve customer service

"Just giving more power to our branches to be able to service the customer that much better was one of the things that we did in terms of the integration of Prokeep.”

Read the full case study
stokes_lighting_logo
Case Studies

Electrical distributor improves customer re-engagement & service

"Efficiency and customer service. We're not dropping the ball on customers like we may have before. And we were pretty good about keeping up with everything before now it's just a little bit more instantaneous."

Read the full case study
Latest Content

Sales Driver Resources

See how mobile communication is changing the game for distribution and what you can do today to start winning more business and streamlining operations. Check out more of Prokeep’s sales driving features:

Unlock the potential of proactive sales communication

Discover how Prokeep can transform your customer relationships and drive your business success. Get started with a free trial today and we’ll schedule your personalized training.