New Orleans, LA, October November 19, 2024: Prokeep, a leader in customer engagement software for distribution, has been named a preferred vendor for LG Electronics USA, a leading player in the global HVAC market known for its innovative and energy-efficient heating and cooling solutions for both commercial and residential sectors. This relationship offers LG dealers streamlined communication tools to improve customer interactions and drive sales growth, with an exclusive 15% discount available to LG dealers who use Prokeep. Details on co-op benefits are also forthcoming.
Prokeep is dedicated to equipping distributors with tools for the future of customer engagement. Its centralized communication platform allows dealers to manage texts, emails, and other communication channels from one shared inbox, enabling faster response times, a complete view of customer interactions, and increased sales opportunities. Prokeep’s purpose-built system allows LG’s HVAC dealers to better serve their customers and stay competitive, offering a modern, seamless communication experience that simplifies interactions and maximizes sales potential.
LG’s Prokeep-powered distributors, including Winsupply, Meier Supply, VP Supply Corp., AC Supply (TX), MCN Distributors, Inc., and Young Supply, are already experiencing significant operational, sales, and customer experience improvements.
Kyle Westphal, President of Winsupply Mobile, noted the difference Prokeep has made in converting competitors' customers. “When we take a customer that was working with our competitor and they move over, we had one earlier this year that about six trucks moved over, and when we started showing this, their eyes just lit up like, ‘So I can text you? You’re going to text back like, I don’t have to call you guys?'"
“At LG Electronics USA, we are committed to empowering our HVAC distributor network with the tools they need to deliver exceptional service and drive business growth,” said Sean Foster, Director, Channel Sales for LG Air Conditioning Technologies. “Partnering with Prokeep as a preferred vendor allows our dealers to streamline customer communication, improve response times, and provide a seamless, modern customer experience.
Foster continued, “Prokeep’s centralized communication platform aligns perfectly with LG’s dedication to innovation and efficiency, enabling our dealers to manage all customer interactions from one shared inbox while staying competitive in a dynamic market.”
Since 2016, Prokeep has empowered over 8,000 distributor locations across North America, transforming customer engagement through enhanced communication efficiency. Today, Prokeep’s platform is trusted by leading brands to bring measurable results such as increased customer satisfaction, time savings, and significant revenue growth. Now, as a preferred vendor for LG’s network, Prokeep is excited to equip HVAC dealers with its cutting-edge solutions to drive their success and keep their customer base strong.
About LG Air Conditioning Technologies USA
LG Electronics USA’s Air Conditioning Technologies business is based in Alpharetta, Ga. LG is a leading player in the global air conditioning market, manufacturing both commercial and residential air conditioners and building management solutions. From consumer and individual units to industrial and specialized air conditioning systems, LG provides a wide range of products for heating, ventilating, air conditioning, water heating, and building controls. Eleven-time ENERGY STAR® Partner of the Year, LG Electronics USA (based in Englewood Cliffs, N.J.), is the North American subsidiary of LG Electronics Inc., a $60-billion-plus global technology and manufacturing. For more information, please visit lghvac.com.
About Prokeep, Inc.
Founded in 2016, Prokeep is the leading communication software for distributors, helping teams centralize customer communication through a shared inbox. Prokeep empowers distributors to enhance customer service, increase sales opportunities, and strengthen community relationships by making it easier for teams to respond quickly and proactively. Today, Prokeep supports over 1,000 distributor and dealer brands across North America, enabling millions of customer interactions and driving substantial revenue.
For more information, contact:
Brooks Young
Phone: 504-233-9566
Email: brooks.young@prokeep.com
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