PACCAR Parts teams up with leading distribution customer engagement technology provider to streamline dealer communication.
New Orleans, LA, October 31, 2024: Prokeep, a leading distribution customer engagement software, has been added as a preferred technology vendor for PACCAR Parts, a global leader in the distribution, sale and marketing of aftermarket parts for heavy and medium-duty trucks, trailers, buses and engines.
Prokeep empowers distributors by offering a centralized inbox for customer communication. This inbox enables faster response times, increased sales opportunities, a better view of customer history, and an easier way to proactively engage customers, enabling distributors to deliver an exceptional customer experience and build stronger relationships.
Since 2016, Prokeep has been driven to support growth and modernization in the distribution industry, supplying over 8,000 distributor locations across North America with a more efficient way to engage their customers. Today, Prokeep partners with leading truck parts dealers, driving significant revenue growth, enhancing customer satisfaction, and saving valuable hours each week across branches. Prokeep is excited to equip dealers in the PACCAR Parts network with its purpose-built solution for inbound and outbound communication.
When we began partnering with dealers, we knew we were adding significant value to their businesses through more efficient outbound communication, comprehensive customer history records, and an enhanced customer experience. Our collaboration with PACCAR Parts further confirms this value, and we’re thrilled to extend our technology to even more dealerships, providing them with an innovative edge and driving their growth,” said Jack Carrere, CEO and co-founder of Prokeep.
“PACCAR Parts continues to grow its portfolio of aftermarket transportation solutions with value-added services and tools,” said Genevieve Bekkerus, PACCAR Parts senior director of Marketing. “Our partnership with Prokeep underscores this growth and distinguishes us as a leader in customer engagement strategies that help dealers in our network deliver continued value for customers.”
For more information on the PACCAR Parts | Prokeep partnership, please visit this page and sign up for a free trial!
Features and benefits of Prokeep for dealers:
Centralized digital inbox for faster customer response times
Send and receive inbound texts, emails, faxes, and web chats in one inbox that can be accessed by any first available rep or routed to a preferred contact.
Automation & templates for easy outbound engagement
Proactively engage customers with order updates, delivery notifications, and pickup instructions through text from a user-friendly platform with easy automations.
SMS Marketing for more promotional engagement
Leverage the power of SMS marketing to get more eyes on your promotions, counter day invites, and urgent information so no one is left out of the loop.
Organic CRM for easy sales enablement
With a centralized record of customer communications, teams can use tags and reports to create personalized outreach and relationship consistency.
About PACCAR Parts
PACCAR Parts supports fleets of all sizes with industry-leading products, services and customer support. PACCAR Parts operates a global network of 19 parts distribution centers that offer aftermarket parts sales support to DAF, Kenworth and Peterbilt dealerships and TRP stores around the world. PACCAR Parts distributes quality products under the DAF, Kenworth, Peterbilt, PACCAR Genuine and TRP brands for all makes of trucks, trailers, buses and engines, as well as select OEM and aftermarket brands from around the world. Regardless of the make, model or age of the truck, PACCAR Parts takes pride in providing quality brands that exceed customer expectations. For more information, visit PACCARParts.com.
About Prokeep Inc.
Founded in 2016, Prokeep is distribution's leading customer engagement software that centralizes digital inbound communication and unlocks an outbound sales engine — providing distributors with a better customer experience, more sales opportunities, and increased efficiency. Prokeep believes that relationships should be easy, not on hold, because relationships are at the heart of what distributors do; supply communities with what they need to keep going. That’s why Prokeep is dedicated to supplying distributors with what they need — an easier way to engage the fixers, the builders, and the DIYers in their communities so that progress can happen fast.
Prokeep centralizes customer inbound messages across multiple channels into one shared inbox accessible by the whole team while also enabling the ability to proactively text customers with order status updates and marketing promotions. Plus, Prokeep connects to the tools distributors already use to get work done; unlocking text message automations and data syncing to make it even easier to manage business. Today, Prokeep is used by over 8,500 distributor locations across North America, enabling over 20+ million conversations and $11+ billion in revenue.
Interested in learning more about Prokeep? Get a demo at Prokeep.com.
