As part of Nedco & Rexel Atlantic’s digital transformation initiative to meet customers where they are and provide a frictionless buying experience, they have selected to roll out Prokeep, distribution’s leading communication software, across all Nedco locations.
New Orleans, LA, October 30, 2024: as a milestone in its digital transformation, Canada’s leading distributor of electrical products, Nedco & Rexel Atlantic, will implement Prokeep, the premier customer engagement software in the distribution industry. This initiative aims to enhance customer experience, capture new business opportunities, and boost efficiency, elevating their motto, “Together we will surprise,” to new heights.
Nedco & Rexel Atlantic customers can now effortlessly place orders and receive support by texting pictures and questions directly to their local Nedco branch phone line. With a centralized inbox accessible to each local Nedco & Rexel Atlantic inside sales and counter sales representative, they can now efficiently respond to customers via text, phone, email, or live chat, ensuring a consistent and prompt customer experience.
Since 2016, Prokeep has been empowering distributors with the future of customer engagement through a three-step approach:
- Streamlined Communication: A centralized digital inbox to streamline customer conversations, resulting in faster response times and reduced on-hold periods.
- Personalized Interactions: By maintaining detailed conversation records, Prokeep helps distributors understand customer needs better, enabling personalized service and tailored sales opportunities.
- Proactive Updates: Automated order notifications and SMS marketing keep customers informed and engaged, providing timely updates and relevant offers and local events opportunities.
Today, Prokeep enhances the customer experience at over 8,000 distributor locations across North America, leading to increased satisfaction, faster service, and more personalized interactions, while also contributing to significant revenue growth and operational efficiency.
Prokeep is thrilled to equip Nedco & Rexel Atlantic with its purpose-built solution for seamless inbound and outbound communication.
“When we started working with Nedco,” said CEO and co-founder of Prokeep, Jack Carrere, “we knew we were starting a partnership that would last and will continue to grow together — providing Canada’s contractor network with a more efficient way to procure the parts they need to succeed and get ahead. This partnership propels Prokeep and the 83 Nedco & Rexel Atlantic locations across Canada into the future of innovation and a competitive advantage.”
Features and benefits of Prokeep for the Rexel Group/Nedco:
Centralized digital inbox for faster customer response times
Send and receive inbound texts, emails, faxes, and web chats in one inbox that can be accessed by any first available rep or routed to a preferred contact.
Automation & templates for easy outbound engagement
Proactively engage customers with order updates, delivery notifications, and pickup instructions through text from a user-friendly platform with easy automations.
SMS Marketing for more promo engagement
Leverage the power of SMS marketing to get more eyes on your promotions, counter day invites, and urgent information so no one is left out of the loop.
Organic CRM for easy sales enablement
With a centralized record of customer communications, teams can use tags and reports to create personalized outreach and relationship consistency.
For more information about Prokeep’s Customer Engagement technology, visit www.prokeep.com.
About Rexel Canada
Rexel Canada is a leading distributor of electrical products serving residential, commercial, industrial and utility markets alike. Rexel Canada operates through Nedco, Westburne, Rexel Atlantic and Rexel Utility. Rexel Canada has +200 Canadian branches that supports its proximity model that values local presence in communities in which its customers reside. www.rexel.ca
About Prokeep Inc.
Founded in 2016, Prokeep is distribution's leading customer engagement software that centralizes digital inbound communication and unlocks an outbound sales engine — providing distributors with a better customer experience, more sales opportunities, and increased efficiency. Prokeep believes that relationships should be easy, not on hold, because relationships are at the heart of what distributors do; supply communities with what they need to keep going. That’s why Prokeep is dedicated to supplying distributors with what they need — an easier way to engage the fixers, the builders, and the DIYers in their communities so that progress can happen fast.
Prokeep centralizes customer inbound messages across multiple channels into one shared inbox accessible by the whole team while also enabling the ability to proactively text customers with order status updates and marketing promotions. Plus, Prokeep connects to the tools distributors already use to get work done; unlocking text message automations and data syncing to make it even easier to manage business. Today, Prokeep is used by over 8,500 distributor locations across North America, enabling over 20+ million conversations and $11+ billion in revenue.
Media Contact: Brooks Young
Phone: 504-233-9566
Email: brooks.young@prokeep.com
